Refund policy

Return & Refund Policy

Last Updated: September 4, 2026

At Ada & Paris, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Return Eligibility

Products may be eligible for return or replacement if:

  • You received a damaged product.

  • You received a defective product.

  • You received a product different from what you ordered.

  • The product has a manufacturing defect.

To be eligible, the product must be in its original condition and should not have been used, washed, altered, or damaged after delivery.

The original packaging, tags, accessories, and other items supplied with the product should be retained where applicable.

2. Return Window

Return or replacement requests must be raised within 7 days of delivery.

Requests submitted after 7 days may not be accepted, except where required under applicable law.

3. Unboxing Video

For damaged, defective, missing, or incorrect products, we strongly recommend recording a clear unboxing video while opening the package.

The video should show:

  • The sealed package before opening

  • Shipping label/order details

  • The complete unboxing process

  • The product and any visible damage or issue

An unboxing video may help us verify and process your claim. However, the absence of an unboxing video does not by itself remove any rights you may have under applicable law.

4. Non-Returnable Conditions

Returns may not be accepted if the product:

  • Has been used or worn.

  • Has been washed or cleaned.

  • Has been intentionally damaged.

  • Has been modified or altered.

  • Is returned without its original tags or packaging where applicable.

  • Shows signs of misuse or excessive wear.

  • Is returned after the applicable return period.

Minor variations in colour, texture, stitching, or appearance that are inherent to the product or manufacturing process may not necessarily qualify as defects.

5. How to Request a Return

To request a return or replacement, contact us at:

Email: adaparis83@gmail.com
Phone: +91 92055 96278

Please provide:

  • Order number

  • Customer name

  • Registered mobile number/email

  • Reason for return

  • Clear photographs of the product

  • Unboxing video, if available

  • Any other information reasonably required to verify the issue

Our team will review your request and inform you whether it is eligible for return or replacement.

6. Return Pickup

Where a return is approved, we may arrange a pickup through our delivery partner.

Customers must ensure that the product is properly packed and ready for collection.

If a pickup is unavailable at the delivery address, we may provide alternative return instructions.

7. Replacement

Where a product is damaged, defective, or incorrectly supplied, we may offer a replacement subject to product availability.

If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

8. Refunds

Once the returned product has been received and inspected, we will process the applicable refund.

For prepaid orders, eligible refunds will generally be made to the original payment method.

For Cash on Delivery (COD) orders, eligible refunds may be processed through a suitable electronic payment method after the required customer details are provided.

Refund processing and crediting time may vary depending on the payment provider or bank.

9. Refund Processing Time

After the returned product is received and successfully inspected, eligible refunds are generally initiated within 5–7 business days.

The time required for the amount to appear in your bank account or payment method may vary depending on the relevant bank or payment service provider.

10. Shipping Charges

If the return is due to a confirmed damaged, defective, or incorrect product supplied by Ada & Paris, applicable return shipping costs will generally be borne by us.

For any other type of return, shipping costs may apply depending on the circumstances and eligibility of the return.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

12. Failed Delivery / Refused Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or customer unavailability, the order may be treated as a Return to Origin (RTO).

Any refund for an RTO order will be subject to the applicable order and shipping circumstances.

For COD orders, repeated refusal or non-acceptance of orders may result in restrictions on future COD orders.

13. Exchange Policy

Exchange requests are subject to product availability and the eligibility requirements mentioned in this policy.

If the requested replacement product is unavailable, we may provide another appropriate resolution.

14. Sale and Promotional Products

Products purchased during special sales, clearance events, or promotional offers may be subject to additional return or exchange conditions.

Any special conditions applicable to such products will be clearly communicated at the time of purchase.

15. Contact Us

For any return, refund, replacement, or exchange-related queries, please contact us:

Brand: Ada & Paris
Email: adaparis83@gmail.com
Phone: +91 92055 96278

We will make reasonable efforts to review and resolve eligible requests promptly.

Ada & Paris
Bags & Accessories
Email: adaparis83@gmail.com
Phone: +91 92055 96278